Terms and conditions of use

Thank you for visiting www.mypodplan.co.uk (“Our Site”). These Terms of Use explain how you may use Our Site and (where applicable) access the Podplan platform.

By creating an account, accessing restricted areas, or using Our Site, you agree to these Terms. If you do not agree, you must not use Our Site.

For subscriptions and paid features, please also see our Terms of Sale at www.mypodplan.co.uk/terms-of-sale.

If you have questions, contact support@mypodplan.co.uk.

1. Definitions 

Account means an account required to access certain areas or features of Our Site or platform.

Content means all text, graphics, video, audio, software, databases, documents, workflows and other materials appearing on or forming part of Our Site or platform.

Paid Content means digital content, subscriptions, or premium features made available for purchase or upgrade. Paid Content is governed by our Terms of Sale.

User means any person accessing or using Our Site, including corporate representatives, members and invited family members.

We/Us/Our means Lumen Later Life Living Pty Ltd.

2. Information About Us

Our Site is owned and operated by Lumen Later Life Living Pty Ltd, a company registered in England under company number 11355315, registered office 92 Station Lane, Hornchurch, Essex, RM12 6LX, United Kingdom.

VAT number: 332 8025 26.

Podplan is a registered trademark owned by Us.

3. Access to Our Site

General access to Our Site may be available without charge. Access to certain features or Paid Content may require an Account and may be subject to our Terms of Sale or a separate agreement with a corporate partner.

You are responsible for ensuring you have suitable devices, software and internet access.

Our Site is provided on an “as available” basis. We may modify, suspend or withdraw any part of the Site at any time. Where you have paid for access, your rights are governed by the Terms of Sale and applicable UK law.

We reserve the right to restrict or block access (including by IP address, device, email domain or account) where we reasonably believe access is being used for fraud, misuse, security threats, scraping, competitor intelligence gathering, or other unauthorised commercial exploitation.

4. Accounts

Certain areas of the Site require an Account. You must be at least 18 years old to create one.

You must provide accurate, complete information and keep it up to date.

You are responsible for keeping your login credentials secure. If you suspect unauthorised access, contact support@mypodplan.co.uk immediately.

You must not access another person’s Account without written permission. Account sharing, resale or redistribution of access is prohibited unless expressly authorised.

We may suspend or terminate Accounts where we reasonably believe there has been:

• Fraud or attempted fraud
• Misrepresentation of identity or organisation
• Use of the platform for unauthorised commercial gain
• Competitor access intended to benchmark, copy, reverse engineer, scrape or exploit our Content or systems
• Security risks or repeated breach of these Terms

You may close your Account at any time. Access to Paid Content remains subject to the Terms of Sale.

5. Intellectual Property Rights

All Content on Our Site and platform is owned by or licensed to Us and protected under UK and international intellectual property laws.

You may not reproduce, copy, scrape, harvest, reverse engineer, distribute, adapt, resell, store or commercially exploit any Content without our prior written permission.

Permitted use is limited to accessing and viewing the Site through a web browser and downloading Content only where a download function is expressly provided.

You may not use any Content for commercial purposes — including competitor analysis, product development, training datasets, marketing claims, benchmarking, or resale — without a licence from Us.

Any unauthorised commercial use will be treated as a material breach of these Terms and may result in legal action.

6. Links to Our Site

You may link to Our Site provided that it is lawful, fair and does not suggest endorsement or affiliation where none exists.

You must not use our logos or trademarks without written permission.

Deep-linking, framing or embedding Our Site requires prior consent.

You must not link to Our Site from any website containing unlawful, defamatory, obscene, misleading or infringing content.

7. Third-Party Links and Introductions

Our Site may contain links to third-party websites or services. These are not under our control. We are not responsible for their availability, content or policies.

Where indicated, we may receive an introduction fee if you purchase third-party products or services. As an Amazon Associate, we may earn from qualifying purchases.

8.  Disclaimers

Content on Our Site is provided for general information and educational purposes only. It does not constitute professional advice.

We do not guarantee that Our Site will be uninterrupted, error-free, secure or compatible with all systems.

We make reasonable efforts to keep Content accurate and up to date but do not warrant completeness or accuracy. Paid Content is governed separately by our Terms of Sale.

9. Limitation of Liability

To the fullest extent permitted by law, we are not liable for loss or damage arising from use of or reliance upon Our Site or its Content.

Business users acknowledge that Site Content may include commercially sensitive or strategic information. We are not liable for business losses, including loss of profits, revenue, goodwill, anticipated savings or indirect or consequential losses.

Nothing in these Terms excludes or limits liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or any liability that cannot be excluded by law.

10. Security and Misuse

You must not introduce viruses, malware or other harmful material.

You must not attempt to gain unauthorised access to Our Site, servers or connected systems.

You must not conduct denial of service attacks or interfere with Site performance.

Breach of this section may constitute a criminal offence under the Computer Misuse Act 1990. We will report such breaches to the appropriate authorities and cooperate fully.

11. Acceptable Use

You must use Our Site lawfully.

You must not:

• Submit false details to obtain demos, pricing or access
• Use the Site to gather competitor intelligence
• Scrape, harvest or systematically extract data
• Use automated bots or monitoring tools
• Attempt to copy or replicate functionality, workflows or content
• Misrepresent your identity or organisation
• Use the Site in a fraudulent or deceptive manner

We may suspend or terminate access where these Terms are breached and may pursue legal remedies where appropriate.

12. Privacy and Cookies

Use of Our Site is governed by our Privacy & Cookies Policy at www.mypodplan.co.uk/privacy.

By creating an Account, you agree to receive essential service communications. Marketing communications are sent only in accordance with applicable law and your preferences.

13. Changes to These Terms

We may update these Terms at any time. Updated Terms take effect when published on Our Site.

Your continued use of the Site constitutes acceptance of any revised Terms.

14. Contacting Us

Email: support@mypodplan.co.uk
Website: www.mypodplan.co.uk/contact

15.  Law and Jurisdiction

These Terms are governed by the law of England & Wales.

Consumers retain mandatory statutory rights.

Business users agree that disputes will be subject to the exclusive jurisdiction of the courts of England & Wales.